Terms & Conditions – (Boring, But Essential!)
Alyssa Smith Jewellery Limited – Terms and Conditions.
Home to House of Alyssa, Alyssa Smith Miniature Masterpieces, Smith and Perry Motorsport, Alyssa Smith Bespoke Service, and Alyssa Smith Sport.
By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian.
In the case of registered users, we reserve the right to terminate access in the event of unauthorised access or use of an account, or breach (in our opinion) of the User Terms.
Price of the Goods
The prices of the products you order are to be those prices as displayed at the moment of transmission of your order. Where appropriate, all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Postal charges (where applicable) are added to the prices of the products ordered prior to transaction completion.
Representation and Specification of Goods
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details such as size and dimensions are given. This information is given in good faith but total accuracy cannot be guaranteed. If you have any questions about a product, please contact us before placing your order, and a member of the team will be pleased to help you.
Terms of Payment
Payment for all products on our website can be made by PayPal or LayBuy, or by credit or debit card if you do not wish to use either of the other options. The credit/debit card being used must be yours.
Terms of Payment with LayBuy
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. In the event that your card authorisation and validation is declined, we reserve the right to cancel your order. If you are using LayBuy, such payment will be subject to additional terms between you and LayBuy, available to view in full at https://www.laybuy.com/uk/consumer-terms. By submitting an order to us through our website you represent and warrant the payment details provided on your order are valid and correct and when your order is accepted and processed by us, payment will be made in full and you hereby give your authorisation for us to carry out such other checks as we may deem appropriate.
Other Payment Methods
If you would prefer to pay by BACS or bank transfer for your order, please contact us via phone or email and we will be pleased to provide you with the appropriate details.
We do not accept American Express – Sorry!
You can also pay for your order over the phone by calling our friendly team, Monday to Friday and between 9 – 5pm. If we are unable to take your call, please do leave us a message with your contact details, and we will phone you back as soon as we can. Our telephone number is 01462 682843. If dialling from outside the UK, please include the UK dialling code of +44, in place of the first 0.
Products will not be dispatched until payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling and include VAT (where applicable). All quoted prices exclude delivery charges, where applicable.
Delivery and Postage
Some of our items take longer to send out than others, as some are made to order for each customer, and others are stock items. Please refer to each product description for specific dispatch times, which will give you an estimation of how long your order should take. If you have any questions about delivery times, please do get in touch with us and we will be pleased to assist you.
If your order is urgent and required for a specific date, or the next day, please contact us and we will do our very best to meet your needs. We can offer a next day delivery service on some of our items where possible, which is charged at an additional postage rate. Please note, next day delivery is only available to those within the UK and the Channel Islands.
Whilst team Alyssa will do their best to meet all stated turnaround times of both our online products, and bespoke jewellery, please note they are only approximate times. Any delays shall not constitute a breach of terms and will not entitle the purchaser to hold the company liable.
Unfortunately we do not offer a collection service, but UK delivery is free of charge for all orders over £20, and international delivery is free of charge for orders of £100 or over.
Damaged or Undelivered Packages
Damaged jewellery upon receipt of a parcel
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If a parcel is damaged upon receipt, or has something missing from it, then Alyssa Smith Jewellery must be informed without delay, in writing, and within 24 hours of delivery of the package.
Any damaged item(s) to be returned to us for replacement, must be done so within 7 days of reporting the damage in writing.
We will be happy to try to fix any issues and replace any damaged jewellery as quickly as we can, so that you can enjoy your jewellery as you should.
Please be advised that it is the customers responsibility, when ordering from our website or from our bespoke service, to provide Alyssa Smith Jewellery with the correct and complete delivery address.
Failure to do so may result in your order being undelivered or delivered to the wrong address, of which Alyssa Smith Jewellery will not accept responsibility for.
Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order.
If you have provided us with the wrong address, or incomplete address, please let us know in writing within 1 hour of placing your order, as some items are dispatched very quickly from our workshop. Please do try to telephone the office as well, so that we can deal with any matters as swiftly as possible
Undelivered Orders- Procedure for Undelivered or Missing Orders
1- For addresses within the UK and Channel Islands – undelivered packages
If your order fails to arrive within the quoted delivery time as given by ASJ LTD, you have 21 days from the date your order was dispatched from ASJ LTD to notify us in writing.
ASJ LTD will not take responsibility for any undelivered orders that have not been reported to us during this time frame.
2-For International addresses (outside the UK including the Republic of Ireland) – undelivered packages
If your order fails to arrive within the quoted delivery time as given by ASJ LTD, you have 45 days from the date your order was dispatched from ASJ LTD to notify us in writing.
ASJ LTD will not take any responsibility for any undelivered orders that have not been reported to us during this time frame.
Please contact us with your name, order number and order date to discuss any undelivered packages, on email@example.com
Wrong Delivery Address or Missed Deliveries
If you have provided the wrong, incomplete or incorrect delivery address for your order and it is returned to us, you will be asked to cover the return postage so we can resend your order to the correct address.
If your order was not successfully delivered to you because you were not in at the time of your attempted delivery, and you provided the correct delivery address, your postal service will hold your order at their sorting office for a set number of calendar days. It will be your responsibility to collect your order at a time that suits you, or arrange a re-delivery.
Alyssa Smith Jewellery cannot do this for you, but if you should require a tracking number for your order, please do let us know and we will be happy to provide one for you. If you miss your initial delivery, and your order is not collected within the specified time from your sorting office, your order will be returned to Alyssa Smith Jewellery, which can take a few weeks. Once it is safely in our possession again, Alyssa Smith Jewellery can re-send your order, but the delivery will need to be paid again.
Postage and Packaging Charges to the UK
Delivery to the UK and Channel Islands is free of charge for orders totalling £20 or over. Delivery for orders under £20 will be charged at £4.95 for our website items.
We will normally use the Royal Mail 2nd class recorded postage service to send our items to UK addresses, and this can take around 3-5 working days. If you would like to upgrade your postage to Royal Mail 1st class, estimated to take between 1-3 working days for delivery, or the next working day Special Delivery service instead, please do get in touch with us before placing your order to check whether this is possible, or within 1 hour of placing your order, and we can organise this for you at an extra cost, providing the item is in stock and able to be sent on the date specified.
Sending items out via a next working day service will depend on whether the items you have ordered are all in stock, and available to be sent. As some of our items are made to order, we cannot offer this service on everything we sell. Please do give us a call or an email to discuss upgrading your postage after, or before placing your order and we will be pleased to help you further.
Postage and Packaging Charges – International Deliveries
International delivery to Europe and the rest of the world is charged at a flat rate of £10 for orders placed totalling under £100.
International delivery for orders placed over £100 is free of charge.
Delivery times for locations outside of the UK and Channel Islands vary by country, and can take anything to around a few days to approximately 4 weeks at very busy times, depending on where in the world the order is sent to.
Please do contact us if you would like to find out more about International delivery times. International orders are sent as standard with our Royal Mail international signed for service, or if you would like your tracking number to keep an eye on your package whereabouts.
If you would like your order sent via another delivery carrier such as UPS or DPD for a faster international delivery service, please get in touch with us via phone or email, and we will be happy to assist you and provide you with cost estimates for these services, depending on your delivery country.
Postage and Packaging Charges- Bespoke Jewellery
Bespoke jewellery orders placed under our bespoke jewellery service are not exempt from delivery charges, no matter what the cost of the piece. The delivery charges for bespoke items will be dependent on the value of the bespoke piece in question, and the country of delivery.
If you would like to find out more about our bespoke jewellery delivery costs, then please do get in touch with us, and we will be happy to help
Import and Export Tax
For international orders, any prices such as further delivery charges, imports or export duties or tariffs directly affect our company, Alyssa Smith Jewellery, will not be held liable for such charges. It is your responsibility as the customer to cover any customs charges, import or export charges which may apply.
Please be aware that the packaging used in the product photographs on the website, or on product photographs on our social media pages may not be the exact packaging that your jewellery is sent in., as from time to time we change our packaging, or have limited edition packaging.
Please check each product description individually for the type of packaging on each piece of jewellery.
From time to time and at very busy periods, for reasons beyond our control- Alyssa Smith Jewellery may run out of our standard packaging, and use a suitable alternative or different coloured packaging, which will all be in line with the branding of Alyssa Smith Jewellery.
If you would like to find out more information about what packaging the piece of jewellery you would like to order will be delivered in, please get in touch before placing your order.
If you would like a different box/pouch than comes as standard with the item you are ordering, Please get in touch and speak with a member of team Alyssa, and we will be happy to accommodate your needs as best we can- we do want you to be as happy as possible with your special delivery!
Please do note that using a different type of packaging from that which is given as standard with each product, may incur an additional small cost, so do bear this in mind.
We are continuously trying to improve our environmental impact and use recycled, and recyclable packaging – both for the jewellery itself, and on the outer packaging where possible. Our jewellery boxes and pouches use no animal products in the making.
We use biodegradable sparkles/confetti inside our jewellery boxes and pouches, but if you would prefer your order to arrive without these, or without the sweeties/chocolates/other fun gifts that we put in from time to time, please let us know within 1 hour of placing your order in writing, or in the order notes on your order, and we will leave these out of your order.
If you would like to find out more about our packaging, what it is made from or the sparkles we use, please do get in touch with us and we will be happy to talk you through it all
Gift Wrapping Service
Alyssa Smith Jewellery offer a gorgeous and eco-friendly gift wrapping service, which is available on select products. Please be advised that gift wrapping is non-returnable and non-refundable. Loyalty points will not be accrued on gift wrapping purchases.
Alyssa Smith Jewellery Limited provides product insurance to items whilst in transit, providing the correct delivery address is provided, and only up to the point of customer’s receipt of the order. It is the customer’s responsibility to arrange appropriate insurance cover thereafter.
Special Offers and Promotions
Alyssa Smith Jewellery Limited runs special offers from time to time for our customers. These are made strictly on the following conditions:
• No cash alternatives
• Subject to availability
• Not available in conjunction with any other offer or discount
• Offer limited to one offer per customer, unless special offer states otherwise in each individual offer terms
• Special offers cannot be used on bespoke items
• If an order is returned for a refund, and it came with a free promotional item, the free promotional item must also be returned at the same time to issue your refund
• If you have a promotional code to use, and cannot make it work, or an error message is displayed, please contact a member of team Alyssa before placing your order, as once an order has been placed and paid for, discounts cannot be applied afterwards, or at a later time or date.
A discount code must be used at the time of placing your order, and cannot be ‘refunded’ or ‘deducted’ after the order has been paid for and submitted.
Loyalty Points Scheme
Alyssa Smith Jewellery run a special and very rewarding Loyalty Points Scheme for returning customers, who have registered an account on our website. Our loyalty points scheme works in a similar way to other retailers’ points schemes. We appreciate your return business, so our loyalty scheme is a way of rewarding and thanking our loyal customers- hence the name, loyalty scheme!
Registered customers receive 4 points for every £1 spent. Customers can only accumulate loyalty points from their purchases when they are logged into their account on our Website.
Loyalty points can be used as part or full payment for jewellery at the checkout, but a customer must be logged in to redeem their loyalty points at the checkout. 100 Loyalty points are worth £1 when redeeming them at the checkout. Loyalty points have no cash or monetary value except when used to purchase jewellery items and cannot be exchanged for cash or other monetary instrument.
Loyalty points have an expiry date of 2 years from the date they have been issued.
Loyalty points cannot be transferred from customer to customer
Loyalty points cannot be manually added, backdated, or added on from other orders
Loyalty points cannot be accumulated from bespoke order payments, or used to pay for bespoke jewellery orders
Loyalty points cannot be spent over the phone, or collected from payments made over the phone, or by any other methods other than orders placed directly through the website, when a customer is logged into their account
To collect loyalty points, a customer must purchase their jewellery via our website from a logged in account.
Loyalty points can be used in conjunction with a gift voucher
Loyalty points cannot be issued back to a customer if a customer returns an order for a refund, and used loyalty points to pay for it- as we cannot manually add loyalty points again once they have been redeemed
Once loyalty points have been spent, you cannot get them back, but you can keep collecting more loyalty points from future purchases.
Loyalty points can be collected from all website items including sale items and pre-order items, but cannot be collected or redeemed with bespoke jewellery
From time to time, Alyssa Smith Jewellery may gift account holders with bonus loyalty points
Loyalty points have no expiry date and can be used as part or full purchase
Alyssa Smith Jewellery reserve the right to pause or cancel the loyalty points scheme at any time.
Alterations and Exchanges Policies
Necklace Chains and Bracelet Chain Lengths-
It is easy to order the wrong chain length on your jewellery, especially if it is a gift. Whilst it is not ideal having to exchange a chain, it is not the end of the world and it is something we can exchange or alter for you.
From time to time, a customer may wish to change a chain length if the purchased chain is too short or long. Please note that Alyssa Smith Jewellery Limited is happy to exchange a chain for a longer or shorter chain at a small additional cost, plus return postage costs within 28 days of purchase of the item, providing the chain to exchange is new and unworn, and in original condition.
It will be the responsibility of the customer to safely return the item to Alyssa Smith Jewellery to exchange or alter, and a small additional fee for alterations will need to be paid. A customer will also need to pay return postage for the item after the alteration has been made. The additional return postage will depend on the value of the item being altered. Please contact us for details and prices if this is something you would like to find out more about.
After 28 days of purchase, we cannot accept any jewellery for exchanges, and the customer will need to purchase a new necklace chain from us, or an extender chain. For bracelets, we may charge for a new bracelet chain, or extension chain.
Please contact us with your query, as we now stock many chain types.
If a necklace or bracelet chain is faulty, Alyssa Smith Jewellery will exchange or fix any the item within 1 year (12 months) from the date the item was ordered, providing the chain has not been caught, snagged, pulled, tangled or snapped, or has broken due to fair wear and tear.
A customer will need to report any breakages in writing with supporting photographic evidence, and return the chain to us within 7 days of reporting it to arrange an exchange, along with the original order number, order name and date of order, as well as return delivery address. Please note, any returns outside of this time may not be accepted.
After this time period of 1 year (365 days) has ended, it will be the responsibility of the customer to purchase a new chain if needed. Please contact us if you would like to purchase a new chain from Alyssa Smith Jewellery, and we will be happy to help provide you with all options. We also sell additional chains, so if you would like to purchase a longer or shorter chain, do get in touch with us or find things like additional chains, extension chains and spare earring backs for sale on our website
Remember we are always around to help advise you, so please do get in touch with any queries you have
Non Standard Size Anklets and Bracelet Lengths
If you require a bracelet or anklet length that we do not sell as standard on our website, then this is something we can help you with. Although we cannot alter every piece of our jewellery, due to certain chain types, with most of our collections- it is possible!
Please do get in touch with us if you need something longer or shorter than the standard length, and be sure to measure the length you require carefully. Please double check your specified length before submitting it, as once we have made it to this length for you, it will become ‘bespoke’ and non returnable/exchangeable.
This is because if you have specified the length of your item to be different from the length stated on the website, as this makes the piece bespoke and unsellable to another customer.
However, if you do order the wrong length (these things happen!) we will be happy to alter it again for you at a small fee, plus return postage to the customer. It will be your responsibility as the customer to safely return the item of jewellery back to us for alterations, so please do get in touch with us to find out about how to safely return your jewellery to us for an alteration
Any alterations for jewellery will always be happily carried out by team alyssa, as we want your jewellery to be the perfect fit for you! No one wants a piece of jewellery which just sits in the box and never gets worn, do they!
Clasps for Charms- Alterations and Exchanges
We offer several types of clasps for our charms, including a standard trigger clasp which fits our own bracelets, or adapted clasps known as ‘sliders’ which are compatible with most Pandora bracelets. We also offer a round 6mm ring, which is ideal for sliding our charms onto your existing pendants – be careful about layering up pendants on chains though, you will need to make sure the weight of the charms are suitable for the type of chain you have, so that it does not snap!
If you have received your order and realise you have purchased the wrong clasp on your charm (these things happen!) we will happily alter this for you at a small cost, plus return postage. It will be your responsibility as the customer to safely return the charm to us so we can carry out the alteration for you.
Please ensure your charm is returned within 28 days of receiving your order for this option, and is unworn, and in its original condition.
Necklace/Bracelet Clasps – Adapted, amending and exchanging
If you struggle with clasps due to mobility issues or long finger nails, we can alter a standard clasp on most of our necklaces, bracelets and anklets for either a longer or larger clasp, or in some instances, a magnetic clasp. This will be chargeable, and the charge would depend on the type of clasp you would like. If you would like to enquire about this before placing your order, then please do get in touch and we can happily talk you through your options. We alter very many of our pieces of jewellery so that our customers around the world can enjoy our pieces, and we would be happy to do the same for you too.
If you have a bracelet, necklace or anklet already and would like to enquire about having a new clasp put on in place of the current one, please get in touch and send us a photograph of the item(s) you would like to alter, so we can give you all of the options available. We will look forward to hearing from you
Returns and Exchanges Policy for ‘Ready to Wear’ Jewellery Items
Damaged Jewellery upon Receipt of a Parcel
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If a parcel is damaged upon receipt, or has something missing from it, then Alyssa Smith Jewellery must be informed without delay, in writing, and within 24 hours of delivery of the package.
Any damaged item(s) to be returned to us for replacement, must be done so within 7 days of reporting the damage in writing.
We will be happy to try to fix any issues and replace any damaged jewellery as quickly as we can, so that you can enjoy your jewellery as you should
Any breakages caused by or resulting from external factors such as wearing jewellery in bed, whilst doing housework, exercising, whilst swimming or in the shower/pool, or spraying perfumes/lotions on plated items is not the responsibility of Alyssa Smith Jewellery and we will not be liable for damage caused to our jewellery from such activities. We have a ‘care for your jewellery’ section on our website with handy tips on storing and looking after your jewellery, which we recommend you refer to before purchasing our jewellery.
If however, a breakage or damage to your jewellery does occur, please do get in touch with us as your jewellery, in most cases, can be repaired for a small cost.
Cancelling or Returning an Order
We are sorry to hear you are thinking of cancelling your order. Is there anything we can do to change your mind? Let us know and we will be pleased to chat with you and help with any concerns you may have. If you would still like to cancel your order, please do email us at firstname.lastname@example.org or give the team a call on 01462 682843 within 1 hour of placing your order, so that we can arrange this for you.
The reason we ask that you contact us within 1 hour is because sometimes at busy times, your order may have left our workshop within 1 hour – We are very fast sometimes! Our phone lines are open Monday – Friday 9.30 – 5, and our phone number is 01462 682843 – the sooner we know you would like to cancel your order, the better.
Please ensure that before you get in touch, you have as much information to hand as possible such as your customer name, order number, order date, item to cancel and the reason for cancelling
If you would like to cancel an order, and your order has already been dispatched- you can return any item to us, apart from pierced earrings- providing that the item(s) are in its original packaging, unworn, and in its original condition.
We will assess the jewellery once it is returned, checking for any scratches or signs of wear, and if we are satisfied it is unworn and in its original packaging, we will offer a full refund, which will be processed within 3 – 5 days. If your jewellery is returned to us in a non-sellable condition, we will not offer a refund, and may send your jewellery back to you, or offer you gift vouchers instead.
Refunds will be minus any postage costs paid, where applicable. Returns must be made within 7 days of receiving the goods. Please enclose as many helpful details as possible within your package, including your name, order number, phone number, reason for return and email address if possible, so that we can contact you when your package arrives.
Before sending your item back, please do drop us a little email to let us know to expect the package, on email@example.com
Returning the item(s) you would like to have refunded is your responsibility to return to us safely, and for those within the UK, we recommend using royal mail special delivery service, as we cannot take responsibility for any items lost in transit
International Returns Procedure
Returns from OUTSIDE the UK- please do NOT use our P.O box address, please contact us for an alternate address, as your jewellery may be lost in transit if you do not use a full address, which we will provide to you in writing.
If you are returning an order from outside of the UK, please refer to our international postage and packaging charges, which will be deduced from your total refund, where applicable. Please use a suitable and insured form of postage to safely return your order to us.
Refunds will be made to the original payment method minus postage and packaging (where applicable).
Returns made after 7 days of receiving the goods will not be issued with a cash refund, but can be exchanged for other items, or exchanged for a voucher for ‘Alyssa Smith Jewellery’ to the amount of the jewellery’s worth, for up to 28 days of the order date.
The total refund will be minus any postage and packaging paid, if applicable.
Exchanges of goods for vouchers, or alternative jewellery can only be made within 28 days of receiving your order. After 28 days have passed, we will not be able to accept any returns for exchanges.
We do not issue refunds for ‘postage and packaging’ on items that have been returned to us for a refund, where paid.
We may refuse a transaction for any reason or refuse service to anyone at any time at our sole discretion.
No refunds will be offered on any piece of bespoke jewellery at any time.
Due to hygiene reasons, we are unable to accept any refunds or exchanges on pierced ear earrings, including drop earrings, hoop earrings and studs, unless there is a fault with the item. Any fault must be reported immediately, and returned to us within 7 days of reporting the fault.
Returning an item with an altered chain length
If you have placed an order with Alyssa Smith Jewellery but have specified to have a different size than is offered as standard on your necklace, bracelet or anklet, please be aware that this will make the item bespoke, and non returnable.
No refunds or exchanges will be given on any item that has been purchased and altered in size or colour. Please do get in touch if you would like to find out whether your item is returnable or not before purchasing.
If you have ordered a bespoke length of chain, differing from the options we have as standard, and it doesn’t fit, or you ordered the wrong length (these things happen!) Although we cannot offer a refund, we can exchange it for a different length for you- Please refer to our alterations and exchanges section of our Terms and Conditions.
Returning jewellery that has been personalised, altered or is bespoke
Opting to personalise your jewellery with engraving, or by changing a chain length from those we offer as standard will make your order bespoke and non returnable, and non exchangeable
Therefor it is extremely important that you check all details of your order thoroughly before committing to place the order, and notify us of any engraving mistakes within 1 hour of placing your order.
After this time, we are unable to alter your order or engraving, or altered chain length request.
Engraved items are non returnable and non exchangeable.
Items which have had the chain length altered from those we offer as standard, are also non returnable and non exchangeable.
UK Returns Address – Please only use this if you are Returning an order from within the UK or channel Islands
If you are within the UK, and would like to return your order to us for an alteration, exchange or refund, please send it to the following address. Please remember to include all relevant details inside the parcel so team Alyssa know who the parcel is from, and what the instructions are, along with your return address clearly written on the back of the package.
SPARKLE TOWERS HQ
P.O BOX 337
International returns address
Please do not use the address above if you are returning an item/order to us from outside the UK. If you are overseas and would like to return your order to us for an alteration, exchange or refund, please CONTACT US for our international returns address as it differs from the one above.
Please remember to include all relevant details inside the parcel so team Alyssa know who the parcel is from, and what the instructions are, along with your return address clearly written on the back of the package.
Gift Vouchers and Gift Voucher Redemption
Alyssa Smith Jewellery sell gift vouchers, which make a fantastic gift. Available in your chosen amount, your gift vouchers are then redeemable for 6 months from the date of purchase. To help reduce our carbon footprint and be more sustainable, we no longer offer printed gift vouchers which are sent in the post.
Our gift vouchers have now been moved online for ease, and are called ‘e-vouchers’, which will be delivered straight to the recipient’s inbox after they have been purchased.
Our gift vouchers have a 6 month expiry date, from the date of purchase and are non refundable.
Our gift vouchers can be redeemed online or over the phone.
The gift vouchers can be combined with loyalty points, and used at the same time.
Purchases of gift vouchers will not qualify for earning any loyalty points under our loyalty points scheme.
Gift vouchers can be used on bespoke jewellery.
Gift vouchers cannot be exchanged for cash, and cannot be used after their expiry date.
Gift vouchers cannot be extended after their expiry date.
Pre Order Items – What happens?
At Alyssa Smith Jewellery, we often sell ‘pre-order’ products. The term ‘pre order’ refers to a product which has not been made yet, or has not finished being made. These products are available to order on our website, along with an estimated delivery date, which will be stated on the product title and description at the time of ordering.
Pre order items will not be shipped out within our normal dispatch time frame, so please refer to individual product descriptions for pre order delivery times.
Ordering a pre order item with an in stock item
If a customer has ordered a pre-order item, along with an item which is in stock- it is normal practice for Alyssa Smith Jewellery to hold onto the entire order, and send it as a complete order once the pre order item is also ready.
If a customer would prefer us to split the order and send the item(s) which is in stock and available at the current time, and then send the pre order item once it is finished being made, at separate times, then please do let us know and we will be happy to arrange this for you. We would recommend you phone us or send us an email so we can arrange this for you.
UK pre orders- Please note- If you request to split an order and delivery is within the UK, you may be required to pay a postage charge for the 2nd delivery at a small cost. Please do contact us to find out more about this.
International pre orders- Please note- If you request to split an order and delivery is oversees, you will also be asked to pay a second postage to cover the two separate shipping costs, which will be charged at £10.
How do I know if an item I have ordered is a pre order item?
All pre order items will have a tick box on the product, and by ticking the box, it will allow you to order and pay for the item.
Without ticking the box, you will not be able to add the pre order item to your basket. This is an extra feature of Alyssa Smith Jewellery so that we know each customer has understood and agreed to ordering a pre-order item.
Pre order items will also be called ‘pre order’ in the product title.
Each pre order item will have a different delivery date, so be sure to check this when ordering if you require your jewellery for a certain date.
Our Bespoke Jewellery Service
We offer a popular bespoke jewellery service, offering customers around the world, beautiful made to order designs in silver, gold and platinum. A member of team Alyssa will talk you through your bespoke jewellery requirements, designs and all project details, as well as how long your project is expected to take us to hand craft for you.
We communicate via email for all bespoke jewellery projects, as it is easier to send over documents, photographs and other important information using this method of communication.
If you would like to talk to a member of our friendly, sparkly team about having a beautiful piece of bespoke jewellery made for yourself or someone special, please do get in touch with us and we will be really happy to help explore your ideas with you
As our making slots get very booked up, we do recommend you get in touch with us as early as you can to get the ball rolling with our bespoke jewellery. Turnaround times can sometimes reach 2 – 3 months at busy periods, as Alyssa only has one pair of skilled hands!
Once you are ready to proceed with a bespoke jewellery project
Once you are happy with your design specifications for your project, and have confirmed via email that all details are correct on your paperwork, and that you are ready to go ahead, we can proceed with your order for your lovely bespoke jewellery.
Alyssa Smith Jewellery must take the payment for any bespoke jewellery before we can proceed with an order. Our bespoke jewellery quotes are valid for 14 days from date of issue due to the fluctuations in metal prices, so please do bear this in mind. We do reserve the right to change a quote within this time frame if there is a change in metal prices, but this is a rare occurrence.
We also may change the turnaround time for a bespoke project without notice, if a member of staff is unexpectedly ill or unable to work on the project, or if external factors affect our work.
Please note that if you have requested a sketch of how your bespoke jewellery will look, we will match the sketch as closely as possible when translated into your precious metal jewellery, but please bear in mind that any sketches are just an indication of how the finished jewellery will look- and because the jewellery is hand made and hand cut, some slight variations from the sketch and the final finished jewellery will occur.
Once an order for bespoke jewellery has been placed and paid for, we take this as your acceptance of our terms and conditions on bespoke jewellery. No major changes can be made once you have confirmed the design and once you have paid, and your order cannot be cancelled or refunded at any point.
Any changes made to a bespoke order after acceptance of specifications and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery at any time.
Alterations may be made after a bespoke piece has been received, but will incur an additional charge- For example, if you require a different chain length, alternative clasp or other alteration to your final piece, Alyssa Smith Jewellery will be happy to help, but this will not be included in your original price.
Alyssa Smith Jewellery accept payments via paypal, BACS/bank transfer, or over the phone via credit/debit card for bespoke jewellery- but we won’t allow you to make the payment for your bespoke piece until we know you are completely happy with the design and ready to proceed. We do not accept American Express, sorry!
Any changes you make to your bespoke piece after the specifications have been confirmed by the recipient will incur an additional charge.
Any jewellery with touching metal parts, for example; two silver or gold charms that hang together and touch will scratch and rub together over time, so please do bear this in mind when considering your design ideas. If you would like to discuss the practicality and wearability of your bespoke jewellery idea before proceeding, we’re more than happy to help- it’s what we’re best at!
Please note, jewellery will tarnish over time, but we have a page on our website dedicated to showing you how to look after your jewellery to keep it looking shiny and new. We recommend regularly cleaning your jewellery to keep it looking brilliant.
By agreeing to go ahead with any bespoke piece, you accept our terms and conditions as stated in the bespoke Terms and Conditions section of Alyssa Smith Jewellery LTD website.
Whilst team Alyssa will do their best to meet all stated turnaround times of both our online products, and bespoke jewellery, please note they are only approximate times and delays can happen from time to time. Any delays shall not constitute a breach of terms and will not entitle the purchaser to hold the company liable.
From time to time, Alyssa Smith Jewellery LTD may post ‘progress’ and ‘finished’ photographs of bespoke jewellery on our social media feeds and/or newsletters. If you place an order for a bespoke piece and would prefer us not to do this at the time of making, then please do let us know.
If your order is a special gift and you would like us to hold off of posting images on social media until you have given the gift, please make us aware of this at the time of payment, so we can include this in your project details. Please also provide us with the date of when we are able to post photographs of the finished item(s).
All finished bespoke jewellery will be photographed and images will be posted on our social media pages, as well as being added to our bespoke gallery at Alyssa Smith Jewellery on our website.
Alyssa Smith Jewellery Limited gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.
We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.
We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of Alyssa Smith Jewellery Limited is not limited or excluded.
Subject to the following provisions Alyssa Smith Jewellery Limited warrants that any products supplied will correspond with any applicable specification at the time of delivery and will be free from defects in material and workmanship for a period of twelve months from delivery. This warranty is given subject to the following conditions:
(a) Alyssa Smith Jewellery Limited shall be under no liability in respect of any defect in the products arising from any specification or instructions by you or errors or inadequacies in the same;
(b) Alyssa Smith Jewellery Limited shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or alteration or repair of products without our approval;
Subject as expressly provided in these Terms and Conditions, and except where products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law in respect of any products supplied by Alyssa Smith Jewellery Limited.
Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or a proportionate part of the price), Alyssa Smith Jewellery Limited shall have no further liability to you.
Lastly, please be advised that Alyssa Smith Jewellery only creates jewellery for adults, and not children. Please do not give this jewellery to children due to choking hazards and small parts. Some of our jewellery has loose, small parts such as crystals and stones.
Please do not put our jewellery in your mouth, or eat our jewellery. It may look pretty but it will not taste nice and you may choke. Alyssa Smith Jewellery will not be held liable for any choking, suffocation, injury or death from our jewellery or its packaging.
All products sold by Alyssa Smith Jewellery Limited shall remain the property of Alyssa Smith Jewellery Limited until payment of the total product invoice amount.
You undertake that all details you provide us for the purpose of ordering or purchasing products (including any applicable specification) are correct, that the credit or debit card you are using for the purpose of ordering or purchasing products is your own and that there are sufficient funds to cover the cost of the product or service being purchased.
If there are any changes to the details supplied to us by you it is your responsibility to inform Alyssa Smith Jewellery Limited within a reasonable period after supply of such details. We shall have no liability to you arising from your failure to do this.
Confirmation of receipt of your order by e-mail, does not guarantee the product sale.
For credit card purchases your account will be charged for the products selected with the prices displayed at the moment of your order acceptance. For all other methods of payment orders will commence manufacture process on credit clearance confirmation.
Alyssa Smith Jewellery Limited reserves the right to add to, delete from, and modify these Terms and Conditions at any time without any prior notice. Please visit these Terms and Conditions prior to purchasing each order.
Contact, Suggestions, Feedback and Complaints
If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the ways detailed on the Contact page of the Website.
We are always looking to improve our service and website, so if you have any feedback or suggestions on ways to improve your user experience, then please do get in touch with us.
Copyright, Trademarks and Registered Trade Marks
The entire content of this web site, including products, designs, branding, its underlying scripting text, text, graphics, design and product selection is the sole property of Alyssa Smith Jewellery Limited and all rights in such content are expressly reserved to Alyssa Smith Jewellery Limited.
Our designs are protected . Alyssa Smith Jewellery are members of ACID, and the Federation of Small Businesses.
Conditional permission to electronically print parts of this site is given for individual personal use for the purpose of making a purchase only. Otherwise, copying, republication or modification of this site in whole or part is strictly prohibited without the written permission of Alyssa Smith Jewellery Limited.
Registered Company Address:
Sparkle Towers HQ
PO BOX 337
Phone Number: 01462 682843
Opening Hours– Monday to Friday 9.30-5pm.
Closed Saturdays, Sundays and Bank Holidays
Registered Limited Company Number– Alyssa Smith Jewellery Limited – 8129239
VAT Number– 218 637 005